/ORDERING INSTRUCTIONS
TO ORDER:
To order from our price lists, please follow the instructions detailed below.
1. Please create an account. You will need to be logged in to order. Please check the newsletter box to receive catalogue updates and launches by email.
2(a). Within Australia (except WA, Tasmania and NT.) Please use our online ordering system. Minimum order of $100 (plant value). Prices quoted do not include GST.
2(b). Countries outside Australia (except when using our distributor) :- Please use our online ordering system. We have appointed sole distributorship in the USA to Redleaf Exotics, Taerwe Tropicals in the EU and UK . Please see the details below. You will have to order through them if you live in these countries.
Minimum $AU2000 (plant value).
Ensure that you check with your country’s Agricultural Department and/or Customs Department for any import permits or details you may require and inform us of these.
We will not be responsible for any loss or damage due to misinformation with regards to your country’s import requirements.
*NB* *Please note that by placing an order for quotation you must be ready to take delivery of your plants within a reasonable time frame.
We will not to hold the quoted plants any longer than is needed for us to prepare and send them, which is usually 2-3 weeks unless arrangements, as detailed below, are made.
We will hold orders for a time period of up to 2 weeks after the quotation date if requested, which will incur a holding fee of 10% of the plant total of the order which will be charged immediately and is non-refundable.
If payment is not received within 7 days from the quotation date, the order will be cancelled and the plants sold on.
Please also note that due to the rarity and limited quantity of our plants, that once you have placed an order and we have quoted, you have bought the plants and they cannot be removed/cancelled from your order. So be careful when placing your order that you definitely want the plants. Beside the extra workload and confusion this causes it is also not fair on our other customers that have missed out on these rare plants.
EU :- www.taerwetropicals.com in Belgium. For other information please contact them on [email protected]
USA :- Domonick Gravine at Redleaf Exotics on [email protected] or visit www.redleafexotics.com
OTHER COUNTRIES:- Please check with us and the appropriate authorities in your country.
Once we have confirmed your country’s import requirements with you, we will organise all Phyto-sanitary certificates and CITES permits to accompany your order.
3. We will then send you a quote detailing shipping and associated costs and any changes.
4. Confirm your quote and make payment.
5. On receipt of payment, we will send your plants as quickly as possible, usually 2-3 weeks (Overseas orders can take a bit longer depending on when we can book in the Phyto–sanitary inspection, if required).
6. Payment can be made by EFT or Telegraphic Transfer (allow $25 bank fee). Please contact us for our Bank details.
7. If possible please list substitutes, when ordering.
AUSTRALIAN DELIVERY COSTS:
A minimum of $20 per order for delivery via regular post. This usually covers most orders. If Express Post is required please inquire.
We cannot send to WA, Tasmania or the Northern Territory at this time.
OVERSEAS DELIVERY COSTS:
Phyto-sanitary certificate (if needed) $380 per order. This is the cost we are charged by the Australian Department of Agriculture.
Please check with your Agriculture Dept. or Customs regarding any import permits you may require.
All plants shipped overseas are sent by EMS (express post) post or DHL at the receiver’s expense.
The cost of this is calculated on the weight of the shipment and will be given at the time of the quotation.
If another method of shipping is required, please advise.
N.B. We do our best to ensure your order arrives at it’s destination as soon as possible after leaving us and in good condition.
However we do not accept responsibility for plant losses or damage due to delays caused by Customs, Public Holidays, unpredicted adverse weather etc. in the country of destination.
Therefore, we recommend if you do not have your plants in 3-5 days from notification of dispatch by us, you phone your appropriate government or postal department and inquire as to the delay.
We guarantee the quality and health of our plants.
In the case of any conjecture arising from your order where compensation is requested, we require photographic evidence and/or a detailed scientific report(s) from a competent independent organisation.
NOTE: ALL PRICES QUOTED ARE IN AUSTRALIAN DOLLARS ($AU) and do not include GST.
SIZE AND VARIATION DETAILS:
1. Nepenthes plants listed as LARGE are generally seedlings grown on. These are mature plants (with pitchers).
Specimen/Large plant example
2. Nepenthes plants listed as ROOTED CUTTINGS(rcs) are established plants produced from cuttings from our own select stock plants.
The cutting plants are a minimum of 6 months old and may or may not have pitchers when sold.
Rooted cutting example
3. Nepenthes plants listed as SMALL can vary in size but are usually a minimum of 10cm (4″) in diameter and are propagated from seed.
Small size plant example
A lot of the hybrids pictured on our site are examples of the progeny from the batch of seedlings from the cross and the plant pictured is one of many possible variants.
Unless you specify a particular variant, we will pick what we think is best of the available variants.
As the specific variants, that are pictured on our catalogue, become mature enough to propagate by cuttings we can then offer the ones pictured.